Proficiency
For memberships & communities

Members don't leave when they cancel.
They leave weeks before.

A member stops logging in, posting and opening your emails. Weeks later the cancellation looks sudden. Add card payments that fail and are never retried, and your recurring revenue leaks from two places you can't see. It's a retention problem.

For paid communities, memberships and subscriptions - Skool, Circle, Discord, Patreon or your own.

Sound familiar?

Tick what's true for you.

No email, no signup. An honest look at how your business runs today.

0 of 7 are true for you

0 of 7 are true for you

Tap the ones that apply. The result updates as you go.

Show me what it's costing
What's actually happening

The problem isn't getting members. It's noticing when they start to leave.

Recurring revenue only repeats if members stay - and the signs they're leaving show up long before they go.

  1. 01

    Churn starts weeks before the cancellation

    A member who stops logging in, posting or opening emails is already leaving. A personal message then can keep them - but without anything watching, nobody sends one.

    It looks like: "I just don't have time anymore."

  2. 02

    Failed payments nobody chases

    Cards expire, get replaced or run out. With no retry and no friendly reminder, a member who wanted to stay is simply gone - without ever deciding to leave.

    It looks like: members who drop off without cancelling.

  3. 03

    The first week decides everything

    A new member who doesn't find their place, people or a first win in the first days rarely stays. A welcome post is not onboarding.

    It looks like: members who join, look around, never post.

All three are one thing: your membership runs on sign-ups, and nothing runs on keeping people. Fine while small - it becomes your ceiling as you grow.

Put a number on it

What the gap is costing you.

Set the sliders to your business - we only multiply what you enter, no averages, no tricks.

200

Everyone currently paying for your membership or community

8%

Cancellations plus failed payments never recovered

30%

Your estimate: with the right nudge, or a payment retry

€180

Monthly fee × the months a member usually stays, in euros

Left on the table every month

€864

That's €10,368 a year

How it's calculated

Members who leave each month × the share you could keep × what a member is worth.

200 × 8% × 30% × €180 = €864

An estimate from your own numbers, not a promise. The real figure comes out of a 30-minute call.

Submit an inquiry
What we build for memberships

One system that notices before members leave.

Built on tools like GoHighLevel, n8n and your community platform, connected to payments and email. You run the community; it watches everything else.

Works with what you already use: Skool, Circle, Discord, Patreon, Stripe, GoHighLevel, n8n.

  1. 01

    Early warning on quiet members

    Every member's activity is tracked, and anyone who goes quiet gets a personal nudge - or lands on your list.

    Instead of: finding out at the cancellation.

  2. 02

    Failed payment recovery

    Failed payments are retried at the right times, with a friendly reminder and a one-click card update.

    Instead of: losing members who never meant to leave.

  3. 03

    Onboarding that makes the first week count

    A guided first week: where to start, who to meet, what to do first - and a check-in if they vanish.

    Instead of: a welcome post and silence.

  4. 04

    Win-back for cancelled members

    Cancelled members are invited back at the right moment - a new program, a new season, a reason to return.

    Instead of: former members nobody contacts.

The difference

Your month, before and after.

TodayYou notice churn when the cancellations arrive

With the systemQuiet members get a nudge weeks before they would cancel

TodayFailed payments quietly remove members

With the systemFailed payments are retried and chased automatically

TodayNew members get a welcome post and nothing more

With the systemEvery new member gets a guided first week

TodayFormer members never hear from you again

With the systemCancelled members are invited back when it makes sense

Proof

The same engine, already running.

AI support that answers around the clock, and reporting that shows what's slipping.

Movo

Taxi & Mobility Platform

65% less

Less human intervention on support. Over 1,000 tickets closed by the agent itself, with 450+ handed to a human cleanly when needed.

Visit Movo

LevUp Digital

Marketing Agency

+23%

More sales closed with no human involved, across their clients - and 37% more product questions resolved by the bot instead of a support agent.

Visit LevUp Digital
How we work

Map it, build it, prove it, hand it over.

We start from how your business runs, not from the software - so you're never left with a system nobody understands.

  1. 130 minutes

    Discovery call

    Tell us where it hurts. We say on the call whether we can help.

  2. 2Fixed price

    Scope & quote

    What gets built, in what order, by when. One price, in writing.

  3. 3On your tools

    Build & test

    Built on the tools you already use, tested on real leads and clients.

  4. 4Yours

    Handover

    Documentation, a walkthrough, and a system you own outright.

The promise. You get the price in writing before any work starts, and everything we build is yours.

Let's talk
Questions

What membership owners ask us.

Platforms show numbers. They don't act on them - notice a member going quiet, send the right message, retry the payment. We build that layer on top.

Yes, within what each platform allows. Where activity data isn't shared, we work from payments, email engagement and your own check-ins.

Payment recovery and member onboarding usually take weeks, not months. You get the timeline in writing before you commit.

It's a fixed-price project, so you know the number before we start - in writing, after the strategy call. If it isn't worth it, that call costs nothing.

Submit an inquiry

Tell us where your members slip away.

One sentence is enough. We'll call, walk through a member's life from sign-up to cancellation, and say what we'd build.

  1. 01

    We call you

    Usually within the hour in working hours - an actual call, not a form reply.

  2. 02

    We tell you what we'd build

    On that call. If we can't help, we'll say so and point you elsewhere.

  3. 03

    You get a fixed price

    One number for the whole project, before you commit to anything.

We use your details to get back to you about this enquiry, nothing else.